Continuing the Welcome

Posted by Yves Etheart

Customer Service Representative Steffanie Johnson, Customer Service Specialist Jessica Martinez, and Community Library Manager Nicole Gordon continue a new Wednesday tradition at Arverne.

Our Everyone campaign is still going strong!

Our librarians and employees took the time to make our customers feel welcome during our campaign launch on Wednesday, April 26, but that wasn’t just a one-day effort.

All our community libraries are taking extra steps to make it clear that Queens Library is for Everyone.

For instance, the staff at Arverne Community Library wear their "Queens Library is for Everyone" shirts every Wednesday to keep people informed about the campaign. It has become a bonding experience for them and their customers. “Every time we wear our t-shirts, people will always say how much they love them,” said Arverne Community Library Manager Nicole Gordon. “And our customers proudly wear their Everyone buttons all the time!”

The Arverne staff will, good weather providing, set up an information table outside the library during morning hours to greet customers and inform them of library services. They will also continue to reach out to local businesses. Arverne staff members visited an area nursing home on Everyone Launch Day, and recently returned to hold an arts-and-crafts event for the residents. “We’ll be going back soon to do even more programs, and we’re very excited to do so,” said Nicole.

Lefrak City gets creative with their Wednesday welcome.

Lefrak City Community Library staff will continue to stand outside the library’s front door every Wednesday morning to welcome customers inside, which they started on Everyone Launch Day.

They have set up a permanent "Welcome Table" inside, displaying the "Queens Library Is for Everyone" sign, important information about Library services, and the forms and documents most frequently asked for by their customers.

Lefrak City staff members also have visits planned in their community, including a trip to the High School for Arts & Business in Corona, where they will talk to students about services and programs at Queens Library, and how students can use them to benefit their professional growth.

“We’re keeping up our high level of quality customer service,” said Lefrak City Community Library Manager Greg Gao. "Courtesy, Professionalism, Respect, Thorough Research, and Customer Satisfaction—those are our customer service standards, and every staff member follows them inside and outside the library.”

Stay tuned for future stories from our library staff, and sign up for email updates on the Everyone campaign.